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user_32k184
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5 Messages

11/09/2026 2:21 PM

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore.  I don't want to have to favorite shows or sports teams.  I liked my list of favorite channels.

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23 minutes ago

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XfinityJon

Official Employee

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2K Messages

15 hours ago

Good morning @user_32k184. 

Are you not able to Favorite channels on the Xfinity Stream App in general? Or are you experiencing this on a Mobile device or a TV specifically? 

[Username edited to remove personal information]

(edited)

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user_32k184

5 Messages

@XfinityJon​ I just updated the app this morning.  Very different look.  It does not give me an option to add or view favorite channels.  This is on my LG smart TV.  I haven't updated the app on phone yet.  The app on my phone still has "filters" that show my favorite channels.

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15 hours ago

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XfinityJon

Official Employee

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2K Messages

Okay, I will take this feedback forward. Otherwise, have all other features and functions been working for you?

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14 hours ago

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user_32k184

5 Messages

Everything else seems to be working.

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14 hours ago

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XfinityJon

Official Employee

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2K Messages

Okay, thank you for letting me know. Our team will continue to monitor this. As of right now I am unaware of a workaround. But since this update has just occurred it is possible that may be something that has changed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 hours ago

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LDNJ

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5 Messages

5 hours ago

same problem in ios app. updated today.   no way to save favorite channels.  guide now useless.

3

user_psxvey

Visitor

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1 Message

Same problem. This is a terrible update. 

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4 hours ago

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XfinityCliff

Official Employee

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868 Messages

Hello @LDNJ, and thank you for letting us know.  Our team will keep an eye on this.  At present, we do not have a workaround. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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XfinityDilary

Official Employee

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4K Messages

 

I'm sorry to hear you're experiencing a similar issue, user_psxvey. I completely understand how helpful it is to have your favorite channels all in one place. With the new Xfinity Stream TV experience, filtering the Live TV guide by favorites isn’t currently available. Favorites are still accessible on mobile devices, and you can continue to favorite Sports teams on the TV experience. We know scrolling through the full guide isn’t ideal, and our team is aware and working on a solution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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user_x115j2

Visitor

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2 Messages

1 hour ago

I know longer have favorite channels and the channels are all different. I have to search through all the channels now and there are duplicated channels.

1

user_gb7q18

New Poster

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5 Messages

1 hour ago

Yes, this recent app update (2.183.1 on my LG TV) is terrible.  The only selection on the Guide is “All Channels” - there is no longer a “Favorites” filter.  The “Watchlist” is NOT a substitute!

1

obenjami

New Poster

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9 Messages

Same problem. This is a terrible update.

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23 minutes ago

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