Faster upload speeds at no additional cost are just a step away

Good afternoon @user_v5jo01. If your location is eligible for the faster upload speeds, we can provide you the steps needed. Please send our team a direct message with your full name and full address to get started.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it