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david991
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Sunday, October 27th, 2024

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Fanduel Sports network

once again xfinity has fleeced me. I had bally sports network as a channel literally one week ago, and then conveniently right before the timberwolves season began, they rebranded as fanduel sports network, and now i dont have the channel. i literally only have cable for this team, can someone please explain this buffoonery??

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4 months ago

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XfinityRichard

Official Employee

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2.3K Messages

10 months ago

Hi there, @david991 As a sports fan I definitely do understand your concerns, Xfinity had no control over Bally Sports rebranding to Fanduel sports network, that was outside our control since both are not affiliated with Xfinity.-Richard

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david991

Visitor

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2 Messages

@XfinityRichard​ I understand that but how is it that I had a subscription to bally and now I don’t to fanduel?? Im still paying the same amount, theres no reason I shouldn’t have a channel just because they rebranded!

10 months ago

user_oa30dj

1 Message

@david991 Plenty of sites to watch sports for free out there.  I can't watch Atl Hawks(despite how bad they are) anymore bc I won't pay for Fanduel Sports Network.  

10 months ago

XfinityThomasC

Official Employee

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2.8K Messages

Hello, @divid991 Programming and pricing on the channels should have remained unchanged. The FanDuel Sports Networks will remain in the Digital Preferred and Ultimate TV video tier, where they were moved in August. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

user_k5bv99

1 Message

I think it is terrible that I live in Memphis and can’t watch the Grizzlies play without paying extra.  My family would watch all the games on Bally Sports (channel 831).

10 months ago

user_3bxtrb

1 Message

@XfinityThomasC​ 

hi Thomas, I believe I am an ultimate member but don’t have access to the fanduel sports network as a channel and can’t access it through the fanduel sports network app either.

10 months ago

0

user_h7g3ul

1 Message

10 months ago

My bill says I have Digital Premier. You say it comes withDigital Preferred but the website does not use those lables anymore. Do I not get it with Premier? I couldn't find any reference to FDSN anywhere either.

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XfinityAlfonso

Official Employee

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1.9K Messages

Hello user_h7g3ul Digital Premier is comparable to the current Ultimate TV channel package, which does include the former Bally Sport(now FDSN Fan Duel Sports Network) You can say "Bally Sports" or "Fanduel" into your voice remote and be directed to the appropriate channel. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

user_3z6e41

1 Message

I also don’t appreciate the regional sports being moved to a higher tier and still being charged a regional sports fee. Makes no sense whatsoever. 

9 months ago

901hk

1 Message

@XfinityAlfonso​ You said this comes with the preferred package, but that is not the case. There seems to be some confusion about this, because I recently signed a 2 year contract after the store representative assured me I would be able to watch local sports. Now I am stuck in a 2 year deal paying for channels when I can't watch the single thing I bought cable for anyway.

9 months ago

0

XfinityJeniece

Official Employee

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3.4K Messages

Hey there, user_yfkteo, thanks for reaching out and we want to ensure that you have access to the sports you enjoy! I know we watch a lot of local sports in my household too, and we would be frustrated without them! 

 

FanDuel Networks are available on our Preferred Legacy lineup or Ultimate TV in our current package. Here is a link to the channel lineups, https://www.xfinity.com/learn/channel-lineup-bundles. Are you getting any error messages or what issues are you having with the channels?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_l0wspr

1 Message

The problem is that FSD was free with the Preferred Pkg and continued to be free when it changed to Bally. Then Xfinity cheaped out and bumped it up to the ridiculously pricy Ultimate tier. All major sports teams (NFL, MLB, NHL, and NBA) games should be free to watch for "local" markets, as the residents help support those teams! $20/month for the app is a total rip-off!

4 months ago

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user_s3i0vb

1 Message

10 months ago

More like Ripoffery. I am in the same situation with the Miami heat. If they make me use streaming sites often enough they will soon lose a customer.

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user_l1ksid

1 Message

Yeah this [Edited: "Language"].  Why can’t we watch Heat games? Xfinity, don’t put this on others.  It’s your choice to try to rip us off.

(edited)

9 months ago

0

XfinityVictor

Official Employee

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1.6K Messages

 

user_l1ksid Hello, we are happy to assist you in finding alternative options to watching the game. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_wczefs

1 Message

10 months ago

After being unavailable during the network negations, the fan duel channels have reappeared on our main cable box (where Bally used to be) and on Xfinity Stream; however, the fan duel channels are still unavailable on our 3 auxillary cable boxes we have around the house. The question: how do we get the fanduel channels on the smaller aux cable boxes?

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XfinityChelseaB

Official Employee

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1.9K Messages

Hello @user_wczefs, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_bcfude

1 Message

I have ultimate TV and get the new fan duel sports channel in my package...  Same as before with Bally

10 months ago

0

user_jca65

Visitor

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1 Message

9 months ago

I connected the app to Xfinity and it still doesn't show me so the games. How can I get it to refresh and add all the paid content?

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XfinityMarcus

Official Employee

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1.7K Messages

user_jca65 thank you for using the Xfinity Community Forums page to reach out and let us know of your concerns. Just to ensure I am understanding correctly, you are referring to the Fanduel Sports Network app, correct?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_mw4ltk

1 Message

7 months ago

Having the same issue. Support says I have this in my package and I will have it updated but then they transfer me to a different department. I'm pretty fed up with the support people. Worst customer service I have ever received, first I am transfered to the alarm department, then internet..... FIX IT 

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XfinityThomasA

Official Employee

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2.7K Messages

 

We appreciate your feedback and the opportunity to help, user_mw4ltk. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_ued5bj

1 Message

6 months ago

I'm in Sarasota Fl, beyond normal channel lineup, I am obliged to pay $20 for Ultimate, my only channel interest being Fanduel, plus Regional Sports fee of $11 to get Rays and Lightning.
$31 a month. Comcast fleecing for sure.

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user_af8658

Visitor

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31 Messages

@user_ued5bj​ I think it's [Edited: "Language"] that I have to pay to watch one in-market team. We want Miami Marlins games. That's it. We were [Edited: "Language"] by Xfinity. We used to get Bally for free but putting the squeeze on the consumer is always priority one. 

(edited)

5 months ago

0

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