Visitor
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1 Message
False cancellation request
Hi, I received an email from Xfinity saying my service cancellation request is received. Yet I never made such request. Since I kept using automatic payment for years, I thought this might be an issue with payment date. I made a payment manually and got a second email from Xfinity saying the same thing only with cancellation date extended. Can Xfinity support help me to look into my account? Thanks!
Accepted Solution
CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hi there. Thank you for reaching out to us and creating a post through our Forums. We can definitely take a look at this for you.
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCDevin
Problem Solver
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735 Messages
3 years ago
@user_f5f46f
Thank you for your time working with us in a direct message! I am glad to confirm this is resolved, and we have corrected this issue. If you need anything else at all, please create a new post with as much detail as possible, and we will be glad to help anytime. Have a wonderful rest of your day!
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