Visitor
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1 Message
False advertising
I was promised three different gift cards to pay off my old bill but never got the one for $500. That one was supposed to be for paying off my old bill. They have done nothing to rectify the situation. I switched in May 2025. The bill is now on my credit report.
XfinityJeniece
Official Employee
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3.7K Messages
1 day ago
Hey there, @Kth8, thanks for reaching out through Xfinity Forums regarding your prepaid card. We would be happy to check on the status to get you more information. I understand wanting to get this resolved since you have been dealing with this since May. You have reached the right place! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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