Visitor
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1 Message
FALSE ADVERTISEMENT
I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to more barriers to getting real help, most of Xfinity’s chat agents cannot read or write fluent English (I am typing this as someone who is bilingual), provide different information depending on who you speak to and do not actually resolve any issues just waste copious amounts of time. If these offshore agents cannot perform basic tasks atleast help them understand that FALSE ADVERTISEMENT IS ILLEGAL UNDER FEDERAL AND STATE LAWS IN THE USA. If this issue does not get addressed I will gladly move to a competitor, even for a higher price, who isn’t too cheap to hire good quality, domestic labor for their customer service.
XfinityJeff
Official Employee
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573 Messages
5 hours ago
Good morning @user_ydqx96, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the offer that was made for your internet and phone, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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