FALSE ADVERTISEMENT

Thanks for taking the time to post on our community forums, user_5o88lu! I'm sorry that you weren't able to get this offer. The 1 Gig plan for $50/mo with the 5-year price guarantee is limited to new customers, but our team would be more than happy to see what plans are available to your account! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

Im a xfinity customer called Jan 1 to switch 5 year for $50 bc I 2as paying $75 for 1 TB they told me they will honor me this promotion. When I called Jan 2 they told me they changed their mind and will no longer offer me this price. This false advertisement and should be investigated I was on recorded line and if your employee plus manager said they offer how can they change their mind and not honor their word. This will go out all over internet they should be investigated. DNT TRUST THIS COMPANY THEY OFFER 1 LINE FRER MOBILE BECAUSE THEIR SERVICE IS GARBGE THAT HOW THEY GET YOU TO SIGN UP AND THEN YOU ARE STUCK WITH THEM FOR YEARS! WORST CUSTOMER SERVICE AND FALSE ADVERTISEMENT. BEWARE!!