Visitor
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1 Message
falling transformer covers
The covers that go over the transformers have fallen off and are all over the store parking lot. this is occurring at [Edited: Personal Information]. the telephone number here is [Edited: Personal Information]
XfinityJustinM
Official Employee
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952 Messages
2 hours ago
Greetings @user_wco7nq,
Thanks for taking the time to create an official post! For future reference, we ask that users refrain from posting personal information like their location for security purposes on the public forum.
I'd love to make sure that all equipment is properly covered in your area, sounds like you all may have had some strong weather! To get this information over to the right team we'll need to gather some additional details.
Please send our team a direct message with your full name and the location of the parking lot.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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