Fake Comcast Call - Scam

Hello. This is an announcement to fellow Xfinity customers to bring awareness to a bot scam that happened to me.

Before I go in depth, I have a BA in Software Engineering. I will try to keep to tech talk low so it is easily understandable. 

For the last two days I received a call with the caller ID saying "COMCAST" that has my local area code instead of Xfinity's usual 888 area code. Both times I answered and heard nothing back. The  after 3 seconds, it hangs up. Perplexed, I call back today and it reroutes me to Xfinity's customer service bot. I follow the prompt until I talk to a live agent so I can explain the situation. After I explained it to him, he told me he will hang up and call me back. When he did, he called me back from Xfinity's actual number, not from my local area code.

Currently I am on hold while he consults with their security team. I took the time to connect my phone to my computer and run a sandbox program to check if any malware was uploaded. So far the scan is clean. I will update this post if I find anything or after my call with the actual Xfinity's customer support. 

Long story short: If you get a call from a random number like this and you call it back and get Xfinity's customer service bot, hang up and call Xfinity's actual customer support and explain the situation. This bot was possibly listening to our conversation  waiting for details about my billing.