Fake Cancellation Request

I just received an email: "We received you cancelation request" from "xfinity@account.xfinity.com" (Yes, the subject line misspelled cancellation...).

This does not seem to be fishing, and indicates that my service will be terminated today??? The service address listed matches with mine.

I do not want my services to be terminated, as this seems to be a fraudulent request.

What can I do to make sure my services are not cancelled, and keep my same monthly rate and speed?

Please help. Thank you.

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user_klg0

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2 Messages

1 day ago

I see that many replies are to contact Xfinity Support by direct message, so I went ahead and did that with a copy of the above post.

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@user_klg0 We are here to help and will work with you in the direct message you have already sent. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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Customer Service

user_klg0

Fake Cancellation Request

user_klg0

XfinityPeterH

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