Fake calls from Comcast

I just got a call supposedly from Comcast that I had a firewall breach and that someone named [Edited: Personal information] had breached it and someone else that they could only identify as an iphone user had breached the firewall since 2/14/95.

The guy knew my name and I have the comcast number saved in my phone, so since that's what it said on my caller ID, I thought it was legit, but then he told me to go to my modem. As soon as I got near it, he hung up. Totally weird and but I thought he'll call back. while I waited (he never called back) I checked my firewall and it was fine. Then I thought that maybe it was some sort of scam so I went online and found a chat that other people were experiencing the same thing. I called comcast and asked about it. they said my firewall was fine.

I told them that someone is spoofing their number and doing this, and that it was concerning, but I was assured that the higher ups would be told about it. (I'm not holding my breath)

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XfinityAldrik

Official Employee

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2.1K Messages

2 months ago

Thank you for reaching out to us @user_1epegw! We take security issues very seriously. Security Alerts and Top Phishing Scams can be found here.

(edited)

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U

user_1epegw

4 Messages

What would getting close to your modem do for a scammer? Can they access any information?

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2 months ago

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XfinityAldrik

Official Employee

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2.1K Messages

It’s odd that they asked to get closer to the modem @user_1epegw. Our Customer Security Assurance (CSA) team is our dedicated team of security professionals that specialize in concerns like this. They may know why the scammer asked to get closer to the modem. Our CSA team can be reached by calling out main number at 1(800) 934-6489.

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2 months ago

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user_1epegw

4 Messages

I asked a rep at comcast and he was very unhelpful. He didn't seem to know much and it's pain trying to call in as the automated system does not want you to talk to a person.

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2 months ago

XfinityDena

Official Employee

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3.2K Messages

I completely understand @user_1epegw Can you try calling CSA Toll-Free Number: 1-888-565-4329 ?

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2 months ago

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user_1epegw

4 Messages

That's the number I called. The rep was very unhelpful.

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2 months ago

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BruceW

Gold Problem Solver

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26.3K Messages

2 months ago

@XfinityAldrik wrote "... internet-security-site-web.ho-g3.cf.comcast.net ..."

Once again, an employee has posted a web address the is only accessible to those with access to Comcast's internal, private Intranet, and not available on the public Internet where we customers are. Worse, the "Security Alerts and Top Phishing Scams" pages that URL once pointed to no longer exist. Instead, we are directed to the nearly useless https://spa.xfinity.com/help/report-abuse.

ETA: The "Latest Cybersecurity Alerts" page is now located at https://spa.xfinity.com/alerts.

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(edited)

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Xfifi

New Poster

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19 Messages

The URL https://spa.xfinity.com/alerts displays a page that says

"

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit."

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25 days ago

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XfinitySara

Official Employee

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1.6K Messages

@Xfifi - Thank you for leaving a comment with your concern. I just clicked the link as you provided it and had no problems loading the web page. You pay need to clear your cache and cookies and/or troubleshoot the connection on the device giving you this error. Please see these tips for more information, and let us know if that helps! Our team is great to work with because we'll remain here to support you and your household however we can.

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25 days ago

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Customer Service

user_1epegw

Fake calls from Comcast

XfinityAldrik

user_1epegw

XfinityAldrik

user_1epegw

XfinityDena

user_1epegw

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Xfifi

Bad Request

XfinitySara

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