4 Messages
Fake calls from Comcast
I just got a call supposedly from Comcast that I had a firewall breach and that someone named [Edited: Personal information] had breached it and someone else that they could only identify as an iphone user had breached the firewall since 2/14/95.
The guy knew my name and I have the comcast number saved in my phone, so since that's what it said on my caller ID, I thought it was legit, but then he told me to go to my modem. As soon as I got near it, he hung up. Totally weird and but I thought he'll call back. while I waited (he never called back) I checked my firewall and it was fine. Then I thought that maybe it was some sort of scam so I went online and found a chat that other people were experiencing the same thing. I called comcast and asked about it. they said my firewall was fine.
I told them that someone is spoofing their number and doing this, and that it was concerning, but I was assured that the higher ups would be told about it. (I'm not holding my breath)
XfinityAldrik
Official Employee
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2.1K Messages
1 month ago
Thank you for reaching out to us @user_1epegw! We take security issues very seriously. Security Alerts and Top Phishing Scams can be found here.
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BruceW
Gold Problem Solver
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26.3K Messages
1 month ago
Once again, an employee has posted a web address the is only accessible to those with access to Comcast's internal, private Intranet, and not available on the public Internet where we customers are. Worse, the "Security Alerts and Top Phishing Scams" pages that URL once pointed to no longer exist. Instead, we are directed to the nearly useless https://spa.xfinity.com/help/report-abuse.
ETA: The "Latest Cybersecurity Alerts" page is now located at https://spa.xfinity.com/alerts.
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