U

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1 Message

Thursday, April 13th, 2023 8:48 PM

Closed

Failed to process change to add global travel pass

I am trying to add global travel pass to both lines on our mobile account. One line was successful and the other has failed multiple times over multiple hours. Help please 

Official Employee

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2.5K Messages

2 years ago

Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here: https://comca.st/4063ymf

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