Visitor
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1 Message
FAILED INSTALLATION
We recently moved to a new place. And had an Xfinity line installed. Yesterdav an Xfinitv line-burying technician came out to finish the installation and apparently damaged the coaxial cable during the burial, because the house is now completely out of service. Phone support says they can't get anyone here until the 9th. We need internet to work and manage our move. I have been trying to send a mod mail to the mods on reddit without luck. We are getting desperate as we have work to do tomorrow. Can someone please escalate this failed installation?
EG
Expert
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121.2K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.4K Messages
11 days ago
Hey @user_3t01vk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the installation of your services. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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