New Poster
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1 Message
Extremely High Home Data usage
I have recieved email that I have used over 1229 G of data in Feb at home. Looking back at my monthly reports I have never had more than 294 G at most over the years I have had service. Even this being just the second day of March it is showing me at already 66G. Something is wrong. I have restarted my Modem and other than my work computer and phone, all my other things like ipad and personal laptop are off. I am only one person. How is this happening all of a sudden with no change in my equipment or usage? If this does not get fixed will have to change carriers. How can you charge me for overages when I have never even come closed to that max on years.
Responses
XfinityMartinB
Official Employee
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2.5K Messages
7 m ago
Hi there, @lbcoker1,
Our team would love to look into your account and see what we can find about the data usage. A lot of factors go into data usage and we can figure it out together. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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user_9f178a
Visitor
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2 Messages
5 m ago
I would like to add to this thread because the exact same thing is happening to me and I just keep getting the run around from Xfinity. I am in the exact same situation as you. Never had overage until last month and now my monthly data usage has quadrupled even though I am doing nothing different and Xfinity wants to charge me $50 extra. I am also about to switch carriers.
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user_9f178a
Visitor
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2 Messages
5 m ago
I am having the EXACT same issue so you are not alone. Nothing but the run around from Xfinity. I am going to switch carriers also.
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user_61b363
Visitor
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1 Message
5 m ago
Same problem here, I'm the only user and don't work from home. I have been getting the run around from Xfinity.
Please solve problem!
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gone77
New Poster
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3 Messages
4 m ago
I have the same problem it says i used a month of data in 5 days is something wrong with the data monitor?
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user_64289d
Visitor
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1 Message
4 m ago
I'm having the same problem. I live alone, don't work from home, and I have 1 computer that I rarely use. My data has skyrocketed. The only answer Xfinity gives me is to buy a bigger plan. How has it gone up so much with no changes to my routine? Last year when I was working from home, daily, I never had this issue. I'm frustrated and angry and believe something shady is going on.
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user_de91f2
Visitor
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2 Messages
3 m ago
I have had Comcast for years. This past month i get an email that im over my internet usage...Who even knew I had a limit on my Internet usage. What is going on all of a sudden. Im going with AT&T if they keep this up. They are begging for my service. Please give me some ideas that could be going on in my house. Nothing new has been added to my house in 2 years but now its telling me im getting close to being over my allotment. CRAZY!!!
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user_eb43f4
Visitor
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1 Message
2 m ago
I'm also getting data warnings and overage $$$ my normal consumption is around 500GB a month. I switched to Gig speed and suddenly my usage doubles? Not likely. In fact I have been gone for about 1/3 the month. I got a 75% warning then 4 days later a 100% consumed. My usage habits have not changed.
It would be fantastic if Comcast had some transparency in usage or tools to show us.
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tom255
Regular Visitor
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2 Messages
2 m ago
I have the same issue for this month. Nothing has changed in the household, so it makes no sense. Three times my normal usage. What’s going on?
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user_de91f2
Visitor
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2 Messages
2 m ago
Im have not received any support from Xfinity. I will be looking to switch to AT&T internet if this issue is not resolved.
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user_6e1e26
Visitor
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6 Messages
2 m ago
It's amazing how no one has any knowledge or solution when you are being RIPPED OFF by Comcast, yet there is pressure by self proclaimed experts to close this thread. Simply amazing...
[Edited: "Solicitation/Inflammatory"]
(edited)
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user_e0f070
Visitor
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2 Messages
2 m ago
Hopefully Comcast doesn’t delete my comment again. I agree you don’t have to take this. I am currently being billed 5gb per HOUR streaming tv at 480p. It is consistent and I believe deliberate. Comcast is pressuring people to spend 40 percent more for their unlimited data service. [Edited: "Solicitation"]
(edited)
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ace3524
Visitor
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1 Message
1 m ago
Here in this thread bc I'm in the same boat. Lat month we used 226 gb. The highest we've been this year was 508gb in March. Suddenly we've used 1287gb before our billing cycle is even up. Nothing has changed in our usage, we're not downloading movies, we don't stream in 4K. It makes no sense. How the hell is xfinity getting away with this?
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