lbcoker1's profile

New Poster

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1 Message

Tue, Mar 2, 2021 2:00 PM

Extremely High Home Data usage

I have recieved email that I have used over 1229 G of data in Feb at home. Looking back at my monthly reports I have never had more than 294 G at most over the years I have had service. Even this being just the second day of March it is showing me at already 66G. Something is wrong. I have restarted my Modem and other than my work computer and phone, all my other things like ipad and personal laptop are off. I am only one person. How is this happening all of a sudden with no change in my equipment or usage? If this does not get fixed will have to change carriers. How can you charge me for overages when I have never even come closed to that max on years. 

 

Responses

Official Employee

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2.5K Messages

7 m ago

Hi there, @lbcoker1,

 

Our team would love to look into your account and see what we can find about the data usage. A lot of factors go into data usage and we can figure it out together. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

Visitor

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2 Messages

5 m ago

I would like to add to this thread because the exact same thing is happening to me and I just keep getting the run around from Xfinity. I am in the exact same situation as you. Never had overage until last month and now my monthly data usage has quadrupled even though I am doing nothing different and Xfinity wants to charge me $50 extra. I am also about to switch carriers.

Visitor

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2 Messages

5 m ago

I am having the EXACT same issue so you are not alone. Nothing but the run around from Xfinity. I am going to switch carriers also.

Visitor

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1 Message

5 m ago

Same problem here, I'm the only user and don't work from home. I have been getting the run around from Xfinity.

Please solve problem!

XfinityAbbie

Official Employee

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498 Messages

@user_61b363 Thank you for reaching out with your data concerns. I would like to look further into this for you. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

4 m ago

I have the same problem it says i used a month of data in 5 days is something wrong with the data monitor? 

Visitor

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1 Message

4 m ago

I'm having the same problem. I live alone, don't work from home, and I have 1 computer that I rarely use. My data has skyrocketed. The only answer Xfinity gives me is to buy a bigger plan. How has it gone up so much with no changes to my routine? Last year when I was working from home, daily, I never had this issue. I'm frustrated and angry and believe something shady is going on.

Official Employee

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173 Messages

Hi @user_64289d , thank you for reaching out.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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26.5K Messages

@ComcastMikeH 

Don't forget to publicly close this out and let us know the reason and outcome for the high data usage.  Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

3 m ago

I have had Comcast for years.  This past month i get an email that im over my internet usage...Who even knew I had a limit on my Internet usage.  What is going on all of a sudden.  Im going with AT&T if they keep this up.  They are begging for my service.  Please give me some ideas that could be going on in my house.  Nothing new has been added to my house in 2 years but now its telling me im getting close to being over my allotment.  CRAZY!!!

Visitor

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1 Message

2 m ago

I'm also getting data warnings and overage $$$ my normal consumption is around 500GB a month. I switched to Gig speed and suddenly my usage doubles? Not likely. In fact I have been gone for about 1/3 the month. I got a 75% warning then 4 days later a 100% consumed. My usage habits have not changed. 

It would be fantastic if Comcast had some transparency in usage or tools to show us. 

Regular Visitor

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2 Messages

2 m ago

I have the same issue for this month. Nothing has changed in the household, so it makes no sense. Three times my normal usage. What’s going on?

Official Employee

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78 Messages

Hi there, @tom255! Thank you for letting us know! We'd be happy to investigate your data usage concerns. Please click the Peer to Peer chat icon in the top right corner of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

Im have not received any support from Xfinity.  I will be looking to switch to AT&T internet if this issue is not resolved.

Visitor

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6 Messages

2 m ago

It's amazing how no one has any knowledge or solution when you are being RIPPED OFF by Comcast, yet there is pressure by self proclaimed experts to close this thread.  Simply amazing...

[Edited: "Solicitation/Inflammatory"]

(edited)

Visitor

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2 Messages

2 m ago

Hopefully Comcast doesn’t delete my comment again.  I agree you don’t have to take this.  I am currently being billed 5gb per HOUR streaming tv at 480p.  It is consistent and I believe deliberate.  Comcast is pressuring people to spend 40 percent more for their unlimited data service.  [Edited: "Solicitation"]

(edited)

Visitor

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1 Message

1 m ago

Here in this thread bc I'm in the same boat. Lat month we used 226 gb. The highest we've been this year was 508gb in March. Suddenly we've used 1287gb before our billing cycle is even up. Nothing has changed in our usage, we're not downloading movies, we don't stream in 4K. It makes no sense.  How the hell is xfinity getting away with this?

Official Employee

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158 Messages

Hello @ace3524, thank you for reaching out to us for help with your data usage concerns. We will be happy to take a look at this in more detail. To get started, please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 


 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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