Extreme packet loss on Apex Legends Ranked mode only

Thanks for reaching out and providing those details. Since the issue only occurs in Apex Legends Ranked and you're not seeing the same behavior with other Apex modes or other online games, that typically points to a routing, server, or game-specific connection issue rather than a broader issue with your Xfinity internet service.

If the packet loss consistently occurs only on specific Apex Ranked servers, it may also be worth reporting the issue directly to EA, as they can investigate the server-side routing and connectivity for that game mode.

While we don't have visibility into or control over EA's game servers, we'd still like to help rule out anything on the connection path. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said since you already sent us a DM we will continue with you there.