Visitor
•
1 Message
Exterior wire cleanup pickup
I had xfinity internet service installed on July 29, 2026. On Aug 7, 2026, a tech came out and buried the permanent wire from the pole to my house. On Sept 18, a tech was suppose come back to remove and cleanup/pickup the above ground wiring. It is over 200ft of wiring that is still connected to my house from the pole. No one showed up on Sept 18. I called xfinity and was given the new appt date of Oct 12, 2026. No one showed up. I called xfinity again. The rep said the appt is now for Nov 12, 2026. After I told him that I will be filing a complaint because of the negligence on Xfinity's part, he gave me an appt of Oct 14. 2026. That is 2 days from now. I would like to formally file a complaint against Xfinity for negligence and abandonment of property. Who can i talk to? I have all the names, times, and dates of the people I have spoken to. What happens if no one shows up on Wednesday to pickup the wiring? Can I cut the wiring off myself? I am unable to maintain the lawn because I have over 200ft of wiring laying on my property. Do I report it to my city, county, state? Who?
XfinityCliff
Official Employee
•
765 Messages
11 minutes ago
Hello @user_hy9pkg, and thanks for reaching out and sharing your experience here on our Xfinity Community forums!
I can understand why you’re frustrated after two missed appointments and still having more than 200 feet of wiring across your property. You’ve been trying to get this taken care of for quite some time, and we’d like to help get a closer look at what’s going on.
Please send us a direct message* with your full name and complete service address, and we’ll be happy to review the situation with you.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
0
0