Exterior internet cable is down

A bad storm came through 2 days ago and a large tree branch fell on my internet cable wire in the backyard, disconnecting it. The cable is currently lying across the length of my backyard. I’ve been unable to reach a live Xfinity agent to report this. I’ve repeatedly informed the AI chat bot but nothing has been done. Can you help dispatch a technician to reconnect my internet?

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XfinityJorge

Official Employee

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3K Messages

4 hours ago

user_9q0ath Hi there! Thank you so much for using our Forums and taking the time out of your day to let us know about the downed lines. We are here to help get this resolved to make sure you are able to enjoy your services. To get started can I get your name and address send over DM?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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user_9q0ath

Visitor

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2 Messages

Message sent! Thank you for your help.

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3 hours ago

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Customer Service

user_9q0ath

Exterior internet cable is down

XfinityJorge

user_9q0ath

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