Visitor

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2 Messages

Wednesday, March 25th, 2026 2:13 PM

Exterior Cable lines

For the past several months, I’ve been in communication with Xfinity, Peco and Verizon. I was due to have windows and doors installed on my home in January 2026 however, due to cable lines blocking one of the entryways, the installers have not been able to safely complete the job. Verizon has sent Technicians out and Havetaken care of their cable lines. However, I’m told that the cable lines left still belong to Comcast Xfinity. I had Comcasttechnicians out at the property over a month ago, who explained that another department would handle that. When I spoke to someone in the other department who I believe had the title of engineer, I was told that these cable lines could simply be zip tied together by the contractor. The contractor does not want to assume the responsibility of readjusting the cable lines, Or working on private property, not belonging to myself. Please send someone to adjust the cable lines. The lines need to be lowered a few inches, maybe 6 Inches, 10 Inches at the most. 

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Official Employee

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2.9K Messages

4 hours ago

 

user_342lpk Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work together to help get those lines secured and we are sorry for any confusion or delays. In order to get started can you send us a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

Visitor

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2 Messages

4 hours ago

The message does not explain how to DM. Maybe a link leading the customer to this would be helpful.

Official Employee

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2.9K Messages

I am sorry for any confusion, please follow the steps above and make sure you are signed in to send us the DM. If you are still having issues we suggest clearing your cookies and cache. 

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