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user_7j4suu
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5 Messages

10/22/2026 12:32 AM

Exterior cable box won’t close

I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables. 

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10 days ago

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XfinityJeff

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1.4K Messages

20 days ago

Good morning @user_7j4suu, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the exposed wires, but you have come to the right place for assistance with this issue. Is the box that is exposed connected to the side of your home, or in a yard?

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user_7j4suu

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Hi!

The cable box, with exposed cables, is attached to the house. There were too many cables to close the box properly. The screw also looked stripped. I didn't want to force it closed and risk harming a cable. After 60 - 90 minutes on chats, the phone, and messaging (and two different agents trying to sell me mobile services), I was finally able to schedule a technician to come out on Saturday afternoon. Thank you for replying to me though. ~ Georgei

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20 days ago

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XfinityJeff

Official Employee

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1.4K Messages

That is good to hear @user_7j4suu. Let us know on Saturday how the appointment with the tech went.

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20 days ago

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user_7j4suu

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Someone called and left me a message yesterday morning that they were coming out. When we got home, the box was secured. So they came out the next day instead of waiting until Saturday, which was nice.

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19 days ago

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user_7j4suu

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The box is now secured.

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19 days ago

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XfinitySean

Official Employee

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1.2K Messages

Fantastic, I'm happy to see that they were able to get out sooner than expected! Did you have any other concerns that still need to be addressed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 days ago

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