Visitor
•
1 Message
Extender
I never received my extender even the company states they sent it..a lot of my packages are delivered to the projects instead of my home.. please advise
Visitor
•
1 Message
I never received my extender even the company states they sent it..a lot of my packages are delivered to the projects instead of my home.. please advise
XfinityJustinM
Official Employee
•
1.2K Messages
2 hours ago
Hi @user_3w4trz,
Thanks for making us aware of this issue. We can help with your extender that was not delivered to you. We'll need to review your account to confirm the best path forward. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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