Thank you for taking time out of your busy schedule to work with in order to make sure the work was done correctly, @user_pjnr5p. It certainly took some time and effort, but you were kind throughout. We appreciate your patience while our field teams worked to make sure that the line was eventually properly addressed. Now that credits have been applied, and your service is working as expected you'll finally be able to get back to spending more time doing what you enjoy! Don't forget our community is always here to support. 👋
Hello @user_pjnr5p, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account so we can put in a ticket for this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Accepted Solution
XfinityJustinM
Official Employee
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776 Messages
14 hours ago
Thank you for taking time out of your busy schedule to work with in order to make sure the work was done correctly, @user_pjnr5p. It certainly took some time and effort, but you were kind throughout. We appreciate your patience while our field teams worked to make sure that the line was eventually properly addressed. Now that credits have been applied, and your service is working as expected you'll finally be able to get back to spending more time doing what you enjoy! Don't forget our community is always here to support. 👋
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XfinityChelseaB
Official Employee
•
2.3K Messages
2 months ago
Hello @user_pjnr5p, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account so we can put in a ticket for this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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