Hello @user_pjnr5p, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account so we can put in a ticket for this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
XfinityChelseaB
Official Employee
•
2.2K Messages
16 hours ago
Hello @user_pjnr5p, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account so we can put in a ticket for this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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