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user_r8etrz
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Wednesday, August 19th, 2026 4:20 PM

Exposed and severed wires

We had a major storm move through our area a week ago. A tree uprooted and exposed and severed several wires. I have tried to call and use the app to report this issue, but can’t get through to anyone. The automated phone bot hangs up on me. And the app keeps giving me an error. How can I get someone to help? 

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39 minutes ago

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XfinityAirelle

Official Employee

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3.4K Messages

39 minutes ago

Hi there, user_r8etrz

 

Thanks for taking the time to reach out to us! Our team will be happy to get a ticket opened for this wiring concern. 

Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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