T

Wednesday, March 27th, 2024 9:13 PM

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Explore Internet Only Options

We want to cancel our TV package, but keep Xfinity internet. I’d like to see what the price would be for different speeds. I tried to use chat within the app, but it always says no agents are available. 

Official Employee

 • 

1.5K Messages

1 year ago

HI @TheTinkerer Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you today. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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