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user_e1pka6
1st Topic

9 Messages

Friday, June 7th, 2024 2:46 PM

Closed

Expired Visa Gift Card

Hi - 

I found a lost xfinity (Visa) gift card that I received for transferring 4 phones to Xfinity.

Can you please help me replace this?

Thanks,

joe

Joe Svachula 

Question

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Updated 

1 year ago

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1

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XfinityArmand

Official Employee

 • 

2.2K Messages

1 year ago

Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to her from you and happy to help in any way that we can.  No worries!  You have reached out to the right team to get things ironed out for you @user_e1pka6.  It is always nice to find things that we were misplaced.  Are you able to confirm that the card was activated or expired?

16

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user_e1pka6

9 Messages

Thanks. The card was never activated as it was lost. 

Joe Svachula 

1 year ago

0

XfinityArmand

Official Employee

 • 

2.2K Messages

Great @user_e1pka6!  When you call the number on the card to activate it or are you getting a notification that the card is no longer active or expired?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_e1pka6

9 Messages

Armand - are you still there?

Joe Svachula 

1 year ago

0

XfinityArmand

Official Employee

 • 

2.2K Messages

Absolutely @user_e1pka6.  Were you able to call the number on the card?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_e1pka6

9 Messages

I’m sorry - missed your response.  It says the 16 digit card number doesn’t match their records 

Joe Svachula 

1 year ago

0

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