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user_lg97be
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10/07/2026 10:14 PM

Expired unused $200 promotional virtual card — requesting reissue

I had a $200 Xfinity promotional virtual prepaid card that recently expired. The card was never used and the entire $200 balance remained unused. I also can no longer locate the original virtual card email.

I’m requesting assistance with having the expired promotional card reissued. Could an Xfinity employee please help me locate the promotion and review whether a reissue is possible?

Question

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Updated 

10 hours ago

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XfinityJeniece

Official Employee

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4.4K Messages

10 hours ago

Hey there, @user_lg97be, thanks for reaching out through Xfinity Forums regarding your prepaid card. We would be happy to help with your promotional details. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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