3 Messages

Wednesday, December 3rd, 2025 1:24 AM

Expired refund debit card.

Hi, My refund debit card expired and it's never been used. How do I get a replacement card?

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Official Employee

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3.6K Messages

39 minutes ago

Hey there, @CaptainToad, thanks for reaching out through Xfinity Forums regarding your prepaid card. We would be happy to help you with your refund. When did you receive the prepaid card? 

3 Messages

@XfinityJeniece​ I recieved it few months ago. I don't remember the exact date.

Official Employee

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3.6K Messages

@CaptainToad  Thanks for confirming! We would be happy to take a deeper look into this issue. Can you please send a Direct Message with your full name and your full address? 

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