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user_456fp3
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Visitor

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1 Message

09/16/2026 11:11 PM

Expired Prepaid Card

Hello, 

I finally found out what I wanted to use my virtual card for and found my balance at zero. I never once used the card and didn't know there was even an expiration date. I would love to have another card reissued so I can use the funds for the purpose I intended too. I have been a loyal customer for years and have referred multiple people to sign up for services since it was introduced into our area last October. It was a $200 card. Any help would be appreciated to get the funds back. 

thank you

Question

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Updated 

4 hours ago

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XfinityJeniece

Official Employee

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4.4K Messages

4 hours ago

Hey there, @user_456fp3, thanks for reaching out through Xfinity Forums regarding your prepaid card. We would be happy to help you with getting a new card issued. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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