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user_gat40b
1st Topic

Visitor

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4 Messages

Wednesday, June 11th, 2025 4:03 AM

Expensive, dishonest, disgraceful.

Customers service is unresponsive and incompetent. Chat feature is a useless joke. It won’t even let you cancel without “reviewing” with an agent on the phone but guess what? Those agents are “not available” if you select the option to chat now, and never follow up when you select “schedule call back”. Those are your only options when attempting to cancel you plan with this parasite of a company. Expensive, dishonest, and disgraceful.   

Question

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Updated 

2 days ago

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EG

Expert

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111K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2.1K Messages

2 days ago

@user_gat40b

Thanks for reaching out to us. We do apologize for any inconvenience you experience. I'll be happy to assist you with your account today, please go ahead and send me a direct message including your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_gat40b

Visitor

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4 Messages

Are you going to admit that the all the features I used previously are purposely dysfunctional? I was told over 10 times I would be receiving a call IN MINUTES. I have zero faith in your “direct messaging” suggestion. Even if it did work, that information should be available to everyone, easily. Not just the people who call you out publicly, then you [Edited: "Inflammatory"] and pretend if wasn’t designed to be impossible all along. Fix your dishonest company, don’t just tell people to DM [Edited: "Inflammatory"]. 

(edited)

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2 days ago

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XfinityArmand

Official Employee

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2.2K Messages

We are happy to assist in any way that we can on this platform to ensure your concerns are properly addressed and resolved.  We are a digital and social media based specialty team and we l keep all correspondence on the platforms that we were contacted on.  We can definitely get this taken care of for you @user_gat40b.  Our DMs are open whenever you are ready. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_gat40b

Visitor

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4 Messages

And what about the 10 phone calls I’ve been promised already? 

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2 days ago

0

user_gat40b

Visitor

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4 Messages

are you going to admit that the “call back” feature is a decoy? Are you going to take any accountability for the dishonest and predatory tactics this company puts its customers through? 

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2 days ago

0

XfinityArmand

Official Employee

 • 

2.2K Messages

To fully understand and address your concerns @user_gat40b, I'll need to access your account and review any existing notes. Without that, I won't be able to see what actions have been taken or provide you with the most accurate assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 days ago

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