Executive Office

Thank you for taking the time out of your day to bring your experience to our attention. I do understand where you are coming from. Whenever interacting with support, you want to feel valued and cared for. That is what our team over is all about. We want customer service to always be our best 'product' and want you to always have an exceptional experience when you need to reach out. I'm sorry this was not the case.

Please send me a Direct Message with your name and service address so that I can fully dive into this with you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I would also like to add that the best way to view or change your wifi password is to sign in to your https://comca.st/3d1StwH or access your WiFi information via My Account using a web browser your desktop, laptop or mobile device. Here is a link that will walk you through the process on how to view or change the wifi password https://comca.st/3D7hhxY.

I have called 7 times and used the chat 2 times now.  I have been hung up on 4 times and told 3 times that my case would be escalated to a manager and in a week have not heard from a manager.  I'm extremely dismayed at the lack of customer service to the point I will switch to a different provider for my internet, cable, and phone.  485/mo gone.  Plus since I can't get rid of the auto pay, as one person mentioned I will block xfinity from charging me erroneous roaming charges when I purchased 3 internet packages on our cruise and was charged when texting or calling my kids.  It must have gone in and out of roaming a few times and billed us $250.  I am beyond frustrated.