I visited the N. Charleston Xfinity store to exchange a cable-tv box.  When I returned home, I set-up the box for normal use. The box functioned normally, but the digital clock on the front of the box was very dimly-light.  Even in the dark, it was difficult to see in the dark, at maximum brightness. I visited a different store West of the Ashley.  I exchanged this questionable box for another cable-tv box. I took it home, plugged it in and got the same condition: Although the box functioned normally, the digital clock was too dim to read at maximum brightness, in the dark.  I still have this second cable-tv box.  I give up trying to get a box that would show the digital time as brightly as it should.  I doubt I could retrieve the original cable-tv box. It's probably gone to "cable-tv box heaven".

What I don't understand is the apparent lack of "quality control" at Comcast or wherever these boxes come from. Aren't these boxes inspected before shipping?  Shouldn't they be?  Whatever happened to concern by the maker or supplier of their product bedfore handing it to a customer? Whatever happened to caring about what the customer receives from the company?  Whatever happened to insuring the customer is happy with the sercvice or product they are given? I'm still waiting for an e-mail from Comcast asking me if I'm happy with the service I received from 2 recent visits to stores in N. Charleston and West Ashley.  The people were O.K., the products I received were not.