Visitor
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1 Message
excavation next to utility pole
Hi, I have a customer who needs a new sewer line. There is a pole within 3' of the excavation. I need someone from Comcast to do a site inspection and give me a green light or tell me that it needs support. This is an emergency situation
XfinityJeniece
Official Employee
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3.2K Messages
2 days ago
Hey there, user_vhqetz, thanks for reaching out through Xfinity Forums regarding the excavation. We would be happy to help with getting a ticket submitted regarding this request. Can you please send us a Direct Message with your full name and the full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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