Visitor
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1 Message
Evil Customer Service
I have been trying to disconnect service for 3 months. After 15 phone calls, each i was told I was good to go or was hung up on, I was still being back charged and hung up on. When I FINALLY was directed to the billing department i was bombarded with AI I could not get through for 7 minutes. When I talked to a person (on my 3rd call of the day) and made it very clear I wanted to disconnect service and was already angry they tried to upsell me. Then, they gave me my total, and when I asked for an itemized list it was shown that they were trying to charge me for 3 months of service I had already paid for. My total went from 150 to 10 dollars. Imagine what would have happened if I had accepted that total???
XfinityJeff
Official Employee
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1.3K Messages
2 days ago
Greetings @user_2p452m, and thanks for reaching out to us on the Community forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the cancelation, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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