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ninig215
1st Topic

3 Messages

Sunday, October 13th, 2024 3:00 AM

Ethernet port support

My ethernet ports on the back of the router do not work. They randomly stopped working/lighting up, and I tried everything to get them to work again.
After resetting the router, trying two new ethernet cords, and making sure there is no damage the ethernet ports still don’t work. 

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3 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

3 months ago

 

ninig215 I would be reaching out if I were in your shoes too. Are you using an Xfinity Modem and did you make sure that your modem was not in Bridge Mode? 

 

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ninig215

3 Messages

Hello, I am using an Xfinity modem it’s the XB7-CM, and I have already made sure my modem isn’t in bridge mode. 

(edited)

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3 months ago

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XfinityBillie

Official Employee

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2.9K Messages

@ninig215 Thank you for confirming that information. Are you able to connect directly to the modem with an Ethernet cord and get a signal? And to clarify, are you using a stand-alone router or just the Xfinity gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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ninig215

3 Messages

When I connect the Ethernet cord to each of the ports, I don’t get any single. The Ethernet ports on the back don’t light up as they used to. They only blink when the modem is being restarted but then shut off once it’s fully on. Im using the Xfinity gateway. 

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3 months ago

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XfinityBillie

Official Employee

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2.9K Messages

@ninig215 Thank you for confirming that, I'd like to do some troubleshooting from our end. Please send us a DM to Xfinity Support with your full name and address. 

 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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EG

Expert

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107.7K Messages

3 months ago

@ninig215 @XfinityPeterH @XfinityBillie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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