1 Message
Estimated Time of Restoration
Hi. I'm using the forum because it's the only way to get in touch with an Xfinity representative.
I am one of the many affected by Hurricane Milton in Florida. I was, originally, getting an estimated restoration date of tonight but now, my friend who I live with, was told it will be October 20th, a full 10 days after we lost service. However, now, when I go in to the app, estimated restoration date is "as soon as possible". And, to make matters worse, because I'm affected by an outage I can't communicate with a single human being from Xfinity to get some sort of clarity about when we will be restored.
I understand that it takes time to restore service after a hurricane, but not communicating an estimated time/date of restoration is unacceptable! I signed up for text alerts a week ago and have had precisely zero text alerts! And an estimated restoration time of "as soon as possible" is not exactly helpful!
Please have the courtesy to communicate an estimated restoration date and to ensure that I actually get the texts that I signed up for! And, I'm sorry, but the Xfinity website says that 95% of people have had services restored. But, I can assure you that it is FAR from that in Sarasota County where I live, not that there are figures for those areas! The power has been back since Friday and it'll take 9 days to restore service from then?! What are the actual figures for those still out of service in Sarasota County, or do you not have those figures?
Accepted Solution
XfinityLinda
Official Employee
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1.3K Messages
29 days ago
@user_p1ps43 Thank you for meeting us here in our community. We can only imagine what you all have been through, but we are here to assist along the way. Please visit: https://florida.comcast.com/2024/10/07/milton/ for the latest efforts in the area. Sometimes details are updated by county as well. Your Xfinity app will give you updates for your address once they are available. Make sure you have your current contact information updated on xfinity.com or your Xfinity app. If the estimated time of resolution has come and gone, we are still working on that ticket. We appreciate your patience.
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user_ebn9qb
1 Message
1 month ago
I fully agree. Where are the updates and estimated to to restoration?
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user_p1ps43
4 Messages
30 days ago
Experiencing the same issue. Received a text last night saying that restoration was complete - not true. Finally reached someone in Tech who said that there was still an outage and gave the same time line that was created a week ago. Additionally, the Xfinity App woukd not accept my address as a customer receiving Comcast services. Too much reliance on faulty automatic responses and service. Very disappointed with the response of the company.
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XfinityTony
Official Employee
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1K Messages
30 days ago
@user_2szlxy
Thanks for reaching out. You can go to our regional blog, https://florida.comcast.com/2024/10/07/milton/, to find the latest updates on our preparation and restoration efforts for Storm Milton, now and until we get every customer back up and running.
We may not have an estimate for your address specifically due to many factors like waiting on other parties, or not having access to the damaged elements.
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gamerchris360
2 Messages
28 days ago
I'm in Plant City, FL, Hillsborough County. Our estimated restore time per that blog was 10/17. I've tried being polite, I've tries yelling and screaming, xfininty does not seem to care.
BUT every rep I get on the phone wants to tell me about xfinity mobile. -- I'm sorry but if this is how you treat me in an outage I'm not signing up for any additional service. I need to know when it will be restored please.
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user_p1ps43
4 Messages
28 days ago
I am in Venice and am in the same situation. I called 8885654329, which is not the appropriate number but was transferred to Tech. Eventually, after the usual directions to go to the useless app and do all the things I have been doing from the start, I was told it could be up to 15 days without service. I am truly appalled at the lack of information and inability to communicate with customers.
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