Visitor
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12 Messages
Establishing new service
Hello,
I’m interested in establishing individual residential Xfinity Internet service at my condominium in Houston, TX 77057.
My entire condominium building previously had bulk Xfinity internet included in our condo fees. Each unit received a regular cable modem connected to a coaxial wall outlet.
The bulk agreement has since ended. However, when I check availability, the entire building is classified as a business address.
I would like to request a residential serviceability review to determine whether individual residential Xfinity service can be activated.
Could you please:
- Check the building’s historical bulk Xfinity service records.
- Determine whether the existing coaxial infrastructure can support individual residential service.
- Check whether the building’s address can be corrected or reclassified in your residential service database.
- Open a serviceability ticket if necessary and provide me with the ticket number.
The name of the business that had the bulk agreement was digital direct communication
XfinityDemitrius
Official Employee
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3.1K Messages
4 hours ago
Hey @user_thqrpc1, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can provide you services. Welcome to the family!
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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