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user_dd42ef
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Visitor

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4 Messages

Friday, June 3rd, 2022 10:29 PM

Closed

Establish service at new construction

Hi. I’ve been trying to establish service at my residence for over 8weeks now.  We need a line ram from the street to our house.  The call center sends a tech.  The tech says we need construction and will be contacted.  We are never contacted.  

Question

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Updated 

3 years ago

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XfinityJorge

Official Employee

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2.1K Messages

3 years ago

Greetings @user_dd42ef thank you so much for contacting our Xfinity Support Team. You came to the right place for help, and we are happy to see what is going on with your new home being serviceable. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

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user_dd42ef

Visitor

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4 Messages

@XfinityJorge​ how do I send a private message?

3 years ago

0

XfinityJorge

Official Employee

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2.1K Messages

Thank you for the response @user_dd42ef and I am sorry for the confusion. Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_dd42ef

Visitor

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4 Messages

3 years ago

Message sent… I think.  Please let me know otherwise. 

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XfinityThomasD

Official Employee

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1.2K Messages

Thank you. I do see your DM and we can continue on from there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_dd42ef

Visitor

 • 

4 Messages

3 years ago

Still waiting for a response from xfinity on this issue.  It appears that there is not one person at this company who understands or can facilitate at connection from the street (where lines already exist… my neighbors are connected) to my house.   These discussions were started approximately 8weeks ago.  If there was an alternate supplier option I would have opted away from  xfinity several weeks ago.  The lack of customer service and ineptitudetotally unacceptable. 

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