E-SIM TECHNICAL SUPPORT

how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim one hour and 30 mins later. When my physical Sim card stopped working, my husband took it in and after a long time was told take it to best buy and pay for their services to figure it out. when i was able to go in same office, as im disabled and dont get outt often, the guy fixed within 10 mins putting an e-sim in. That worked for 2 days and is now out. Along with a month at least credit, I need to know how to get another e-sim or fix current, because im not paying for this service im not receiving. My sons phone, that only had e-sim, starting going out and back on same time mine did, so it is just a waiting game for his. When you call for service, it is eternal hold, nothing happens. chat tries to sell u something instead or says e-sim is installed and connected that it is something wrong with the phone number and done. I have the phone number through you, like why not patch me with technical support at that time????? cant wait for the reply. theres no option to place this as a mobile technical support request so im sure to be passed around to never never land.