Visitor
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1 Message
eSIM needed
My previous carrier was Mint. Used eSIM with them because my phone does not pick SIM cards. Switched to Xfinity using same number but physical card doesn’t work either. Need to switch to eSIM but I cannot even call since I have no signal. Need help but the app has nothing that says eSIM.
XfinityArmand
Official Employee
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2.2K Messages
14 hours ago
Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to assist in getting things squared away. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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