Visitor
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1 Message
escalation
July 10, 2026
Good afternoon, Patrina
Xfinity Mobile has received your regulatory complaint, and I will be assisting you with your concerns. We value your business and appreciate the opportunity to discuss and address your concern as quickly as possible. Unfortunately, I was unsuccessful in contacting you by phone.
My office hours are Monday through Friday from 8:30AM to 5:00pm EST. You may reach me by phone at [Edited: "Personal Information"]. You may also reply to this email with the best time for me to reach you, and or if you prefer to connect via email.
Please note: Before we can release any account information via email, I must first speak with you via telephone to authenticate the account verbally. I will make another attempt to reach you by phone in 24-72 hours, during regular business hour.
I received this message, I've emailed and called numerous times, with no response or answer
XfinityJeff
Official Employee
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1.1K Messages
5 days ago
Good morning @user_g1z4bt, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with getting connected to the agent, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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