Visitor
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2 Messages
escalation
What is the process for escalating a cable/internet signal issue that cant be handled by the standard Xfinity Support Team? Multiple visits to the house at $75 a shot has produced nothing except cost me lost wages. Is there a specialist Team who understands the system and can pinpoint the problem?
CCDevin
Problem Solver
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735 Messages
3 years ago
@user_f0d6d2
Hello! Thank you for reaching out to us here online so we can help address your signal concerns and work with you to provide a solution. We can work with you to narrow down what is happening and find a solution. Could you tell us a bit about what you have been experiencing so we can start looking into this, please?
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user_f0d6d2
Visitor
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2 Messages
3 years ago
Some channels and times the TV is pixelated. Dozens of visits and calls to comcast last couple of years. People who come into house have replaced everything and turned me wireless over the years, but now say it is a poll issue outside house. Poll truck comes and says it is definitely inside house. But neither will talk to each other. Then we start the process again. No escalation point within comcast. $75 every time I call and missed work. 30 year customer spending $300 a month looking for provider who wants me money. Internet sometimes sketchy too. Cant have people over to watch tv. There has to be something better out there and I will be gone as soon as I find it.
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ktrachy753
Visitor
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5 Messages
2 years ago
I have had the same issue. It is intermittent. Over and over I've requested employees to come out only to have contractors show up. This has been since installation going on 4 years. Yesterday I had 25 outages (I ping 3 high available servers every 5 seconds. When all 3 servers don't respond it logs the outages.) 25 outages yesterday and 14 within the first 7 hours of today. I have to use my cell phone as a hotspot just to text this message. In one year I had 22 technicians! There has to be some kind of escalation process. I am at my wits end.
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