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user_3cieoa
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8 Messages

Monday, December 16th, 2024 4:46 PM

Escalation tickets

Hello,

I am following up on multiple tickets created for my account being overcharged. I have not received an update or my requested call back. Instead, I keep getting emails stating when my service will be disconnected. This is complete fraud.  How the heck do I get someone on the phone or just a response in general?

Question

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Updated 

4 months ago

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XfinityJeniece

Official Employee

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3.1K Messages

5 months ago

Hey there, user_3cieoa, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at any tickets submitted to get you an update. You have reached the right place. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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user_3cieoa

8 Messages

STILL WAITING and absolutely NO contact from anyone.

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4 months ago

0

user_3cieoa

8 Messages

@XfinityJeniece​ still waiting on a resolution to this ticket submitted in November . I need my credit applied for overcharging me for data. Need to get this resolved asap. I was told I’d get a call by 4 days ago within the hour. Here I am again waiting. 
the only calls I get is for my service to be connected again. Major break down over there. I’m not sure what’s going on but you need to start noting accounts. 

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4 months ago

0

XfinityThomasB

Official Employee

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1.9K Messages

user_3cieoa Happy to help investigate everything. Our data security team is the ones that would need to assist, but we can check in with them on the status of the ticket. You would just need to follow the steps provided above to send us a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_3cieoa

8 Messages

4 months ago

Still waiting for a resolution to my ticket submitted in November. 

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