Visitor
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1 Message
Escalation Ticket
I was promised a call back from a supervisor who was supposed to review the audio tape of my conversation with an Xfinity representative. I received a text message from Xfinity stating that the escalation ticket was closed without any explanation. How is this an acceptable response?
XfinityDemitrius
Official Employee
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2.9K Messages
5 minutes ago
Hey! Thanks for visiting our official Xfinity Forums Community support page @user_ydw72t. We would be more than happy to address and investigate any concerns you may have regarding the Xfinity account, billing, and services. While we would be unable to review any past conversations, we can take a fresh perspective from your concerns and come to a conclusion.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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