ESCALATION NEEDED - 36 Days Without Internet

New service installation unresolved since July 24 — need escalation

I am requesting escalation for a new internet installation that has now been unresolved for more than a month.

My original Xfinity installation was scheduled for July 24. The technician was unable to complete the installation because the line to our home was not properly connected under the street, and additional outside work was required.

I was later told that the necessary line work had been completed and the line had been buried. I called Xfinity again last Monday and was told that a technician would come to my home on Wednesday to complete the installation. No technician arrived, I received no appointment confirmation or update, and I have heard nothing from Xfinity since.

It is now August 28, more than five weeks after our original installation date, and we still do not have Xfinity internet service.

I work from home and reliable internet is essential for my job. We have had to use a temporary wireless internet solution while waiting, but it is not providing a reliable enough connection for me to work.

At this point I need someone who can review both the construction/drop work and the installation order and determine:

1. Whether the underground/outside line work is actually complete.
2. Whether the home is now ready for a technician to complete installation.
3. Why the technician visit I was promised last Wednesday never occurred.
4. A confirmed technician appointment to complete our installation as soon as possible.

I have made multiple calls and have been waiting since July 24. I would greatly appreciate assistance from the Xfinity Support/Digital Care team in getting this escalated and resolved.