Visitor
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1 Message
Escalation Dept
I need to speak to somebody in the escalation department and the people answering the phones will not connect me
Visitor
•
1 Message
I need to speak to somebody in the escalation department and the people answering the phones will not connect me
XfinityCliff
Official Employee
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531 Messages
7 hours ago
Hi there @user_f5w1ls, and thank you for reaching out on our Xfinity Community forums.
I can understand how frustrating it can be when you're trying to get additional assistance and don't feel like you're getting connected to the right team.
To help us better understand the situation and determine how we can assist, could you share a few more details about the issue you're looking to escalate? Please avoid posting any personal or account-specific information publicly. Instead, let us know the general nature of the concern, such as whether it's related to billing, service, installation, a repair issue, or something else.
The more context you can provide about what's happened so far and what outcome you're hoping to achieve, the better we'll be able to point you in the right direction and offer guidance. We look forward to learning more and helping however we can.
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