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user_p3xrjw
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Visitor

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Tuesday, June 16th, 2026 1:35 AM

Error when reporting cable down in yard and street

Recent storms took down the cable from the house to the pole. It is currently laying across the yard, driveway, and street (~100ft).

Have attempted to report the safety hazard for 4 days. The Xfinity assistant has always returned an error, stating that the issue was not reported, every single time.

How do I report the safety issue, let alone the outage to Xfinity? Should I contact the non-emergency public services line?

Thank you

Question

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Updated 

13 hours ago

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XfinityJeniece

Official Employee

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4K Messages

13 hours ago

Hey there, @user_p3xrjw, thanks for reaching out through Xfinity Forums regarding the down line. We would be happy to help you get this issue resolved. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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