J

Visitor

 • 

2 Messages

Tue, Oct 26, 2021 6:13 PM

Closed

Error DFPLN4000 while trying add unlimited data to plan

While trying to add unlimited data with own equipment through http://xfinity.com/buy/plan/checkout/XFINUDAT the page changes to https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000 after checking information.

Also went through the xfinity assistant chat but the only option for own equipment redirected to the above page.

I would like to add this plan to my account.

Official Employee

 • 

648 Messages

1 y ago

Greetings, @JediBishop! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with adding Unlimited Data to your account online, but you have definitely come to the right place for assistance.

 

We have received similar reports from other customers about this upgrade issue. We are aware of the error, and we are currently working on a fix, but in the meantime, I'd be happy to take care of this for you directly.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, we can add the Unlimited Data from there.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

Visitor

 • 

2 Messages

1 y ago

@XfinityJamesC Thanks for the reply. Message has bent sent.

Official Employee

 • 

648 Messages

Excellent! I will touch base with you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityEthan

Official Employee

 • 

1K Messages

1 y ago

I am glad we could get unlimited added. Thanks for your time and reach out if you need anything else. 

forum icon

New to the Community?

Start Here