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bcron
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3 Messages

Monday, September 16th, 2024 1:35 PM

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Error codes when trying to look at plans for specific address

Hello, I'm trying to buy a plan for a new place, and upon entering address, redirects to https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1002 , only at this address, other addresses works fine.  What exactly does 10.OP-1002 mean?  Thanks

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2 years ago

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XfinityKei

Official Employee

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2.5K Messages

2 years ago

@bcron I'm sorry to hear about the issues you're having with trying to locate your address.

I am happy to meet you in a direct message, so I can check the address for you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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bcron

3 Messages

They were of little help, can't tell me what that error code means or why every browser crashes when trying to buy a plan at that address despite working with others.

I managed to bypass the auto-filled address search and manually input this address through an easily-replicated method, but each time at checkout it drops all selections and the recurring charge is less than 1 dollar, as shown in this image link https://imgur.com/a/HA6QejG

Is there anyone higher up to speak to?  Is this address flagged for something or other?

2 years ago

0

XfinityPeterH

Official Employee

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2.9K Messages

 

bcron chances are the address you are trying to set up services at is what we call a Bulk Account. Have you tried to speak to the landlords about possible serivce being attached to your address? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

bcron

3 Messages

To be honest, reaching out to the new HOA wasn't really high on my list lol, but I'll see if I can find a point of contact and hopefully this issue is due to that

2 years ago

0

XfinityKei

Official Employee

 • 

2.5K Messages

@bcron Sounds like a plan. What's a good day for us to follow up with you after you reach out to the HOA? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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