Skip to main content

    Support

    Offers

E
EricPost
1st Topic
1st Like

Visitor

 • 

1 Message

Thursday, October 13th, 2022 6:44 PM

Closed

ERR_SSL_BAD_RECORD_MAC_ALERT

I am continually getting this error. I have tried several different browsers, clearing cookies and cache, flushing and renewing the DNS and even turning off the antivirus

It is ONLY on Xfinity's site. It even does this on my mobile phone which uses ATT 

Question

 • 

Updated 

2 years ago

464

2

XfinityNicolas

Official Employee

 • 

1.1K Messages

3 years ago

Hey @EricPost, thank you for reaching out to Xfinity Support on our forums. For exposure, I moved this post to another section. Those are all great steps and thank you for getting us caught up to speed. SSL errors are usually cause by client or security issues. When you tested it on your phone, were you still connected to your WiFi or on AT&T's data network? Also, when did you start getting the error?

 

0

0

AllMostTreadingWater

New Poster

 • 

10 Messages

2 years ago

Were you able to get this resolved?  I have the exact same issue on my PC and tried the same things to resolve but no luck.  I can log onto any site except Xfinity.  I continue to get this error msg.  Windows 10, Dell XPX computer and Norton 360.  Note if I turn on the VPN I can login.  Not sure why that works

6

0

CCValerie

Official Employee

 • 

974 Messages

Hi there, @AllMostTreadingWater, thank you for taking the time to post on our Xfinity forums. I appreciate the efforts you've tried to resolve this issue. When did the issue first occur? Does it only happen when you are attempting to log in?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

AllMostTreadingWater

New Poster

 • 

10 Messages

Started about a week ago and yes only when attempting to log in.  I am up to date on both Win 10 and Chrome browser.  Once I am logged in I can shut the VPN off and everything works.

2 years ago

0

CCValerie

Official Employee

 • 

974 Messages

Thank you for confirming. What other browsers do you experience this error on? Are you accessing the login page from a specific link or do you experience the error message regardless of how you access the login page?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

AllMostTreadingWater

New Poster

 • 

10 Messages

Also happens on Microsoft Edge which also has been updated to the latest version just now before the test.  I start with Xfinity.com, select "Account", select "check email" and it prompts for userid.  After the userid is entered both browsers give the error msg.

2 years ago

0

AllMostTreadingWater

New Poster

 • 

10 Messages

Just tried the Sign in box at the Xfinity.com/overview and same result.

2 years ago

0

forum icon

New to the Community?

Start Here