Visitor

 • 

1 Message

09/12/2026 1:48 PM

Equipment

I was transferred into a different apartment and my equipment is being shipped to the original apartment 61 I’m in apartment 83. What can I do about my equipment

Oldest First
Selected Oldest First

Official Employee

 • 

1.2K Messages

2 hours ago

Good morning @user_ut84kd, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the modem, but you have come to the right place for assistance. You can always go to a local Xfinity store and pick up equipment, and then if you do receive the one that was shipped, you can return it.

forum icon

New to the Community?

Start Here