Visitor
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2 Messages
equipment
I have been with Xfinity for the last 4 years. For the last 4 or 5 days have been the most stressful time with Xfinity. I have an 85-year-old person living with me and the constant back and forth of being offline and online has
been really frustrating. Being offline means, that I have no dial tone to the house phone which was very upsetting to a person who relies heavily on the house phone. I changed my old modem to a new one in order to fix this problem, but unfortunately it did not solve the problem. For the last 3 or 4 days chatting with live agents which to be honest was a waste of my time. It was me and me alone who was playing around with the cable to get it working again. I had a scheduled technician to come to the house, but it was cancelled because I was back online. The last time I talk with live agent he told me the reason I was experiencing all these issues is because they were some types of work in my area, it would so helpful if I was told upfront about the work that was being done in my area. Unfortunately, there is no other cable company in my area, because if there was, I would definitely switch to another cable provider.
XfinityFrank
Official Employee
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2K Messages
8 days ago
Hi there, @user_8ej3sl! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your service. It is possible that the area work was not yet declared when we were working with you, leading to the visit being scheduled. Either way, I understand that it is a frustrating situation when you are not able to get a clear answer. We are glad to hear things are up and running though, and appreciate your feedback. Did you want us to take another look at your account to verify we are good to go?
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